Support center
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CodeWave Assistant
Hi! I'm the CodeWave assistant. Ask me about our apps, plans, payments or licenses.
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Frequently asked questions
I paid but I did not receive my key. What now?
Open "My account". The key appears there as soon as the payment is confirmed (Pix takes seconds, cards a few minutes). If it takes more than a few minutes, open a support ticket with your order number and we will fix it right away.
How do I activate Delta Live?
Install the app, open it and paste your license key on the activation screen. The key is tied to your computer.
Which payment methods do you accept?
Brazil: Pix, credit card and boleto (Mercado Pago) and PayPal. Rest of the world: PayPal (credit/debit card or PayPal balance).
What is the difference between monthly and yearly?
Both include all features and updates. The yearly plan is cheaper per month (about 30% saving). Your key is valid for the period you bought and you can renew any time.
Can I use my key on more than one computer?
Each key is individual and bound to one computer. If you need to move to another PC, contact support and we will help.
How do I renew or cancel?
To renew, go to the product page and buy the plan again — you get a new key valid for the new period. There is no automatic charge, so there is nothing to cancel.
What is your refund policy?
You can request a refund within 7 days of purchase (Brazilian consumer law). Open a ticket with your order number.
How do I get support from a human?
Open a ticket on the Support page or join our Discord community. If you do not use Discord, the ticket form works without an account.
Open a ticket
No Discord? Send us a message here and we will reply.